Salmon Promises 99.9% App Uptime, Round-the-Clock Support, and Enhanced Security

Managing money should be convenient, secure, and accessible. This is the message behind Salmon’s latest advertising campaign, which highlights three key customer commitments: reliable app availability, 24/7 customer support, and enhanced digital security.

The campaign shows how these features support Filipinos in everyday financial transactions, whether they are checking accounts, making payments, borrowing money, or managing savings.

Through Salmon Finance Inc., customers can access financial products such as revolving credit lines, in-store loans, and motorcycle financing, including options for individuals with limited traditional credit histories. Meanwhile, Salmon Bank (Rural Bank) Inc. offers savings products with competitive interest rates.

Here is a closer look at the three customer-focused features Salmon is highlighting.

99.9% App Uptime for Everyday Financial Transactions

For customers who rely on mobile banking and digital payments, app availability can make a significant difference.

Salmon reports maintaining 99.9% app uptime, allowing customers to check their accounts and make payments with minimal interruptions. This is particularly useful during busy periods, such as payday, when customers may need quick access to their financial services.

Salmon Credit Line users also have several payment options at participating counters and checkout locations. These include QR Ph, the Salmon Card, and a virtual card, providing flexibility for different payment preferences.

For customers who prefer face-to-face banking, Salmon Bank is also extending its branch operating hours. The bank has started offering service until 8 p.m. from Monday to Friday at its Sta. Rosa branch, allowing customers to visit after regular working hours.

24/7 Customer Support Through In-App Chat

Financial concerns can happen at any time, including weekends, holidays, and late at night.

To address this, Salmon combines automated assistance with human customer service representatives available 24 hours a day, seven days a week through its in-app chat.

Customers can also contact the company by phone or email for account-related concerns.

Access to customer support outside regular business hours can be especially helpful when users encounter unexpected account issues or need help with a transaction.

Multiple Security Features Designed to Protect Customers

Digital banking and online payments require security measures that go beyond traditional password protection.

Salmon says it uses several layers of security to help safeguard accounts and reduce the risk of fraudulent transactions.

Additional Verification for Sensitive Transactions

Higher-risk transactions may require additional verification, including facial verification and in-app confirmation.

These measures help ensure that the customer authorizes sensitive account activities.

Detection of Potentially Harmful Applications

Salmon also monitors for potentially malicious applications that may have gained dangerous levels of control over a customer’s device.

When necessary, the platform may temporarily restrict sensitive account activities to help protect users from potential security threats.

Single-Use Virtual Cards

Customers using a single-use Salmon Credit Line virtual card receive new card details for each payment.

This feature adds an extra layer of protection when shopping online by reducing exposure of reusable payment credentials.

Making Everyday Financial Transactions More Convenient

Salmon’s latest campaign focuses on making financial services more accessible and reassuring for Filipino customers.

By combining app reliability, round-the-clock customer assistance, and additional security measures, the company aims to provide a more convenient experience for customers who borrow, save, and make everyday payments.

For consumers exploring digital financial services, these features highlight the importance of accessibility, responsive support, and security when choosing a financial platform.

For more information about Salmon’s products and services, visit its official website.

Website: https://salmon.ph/

Important Information

Terms and conditions apply.

The Salmon Credit Line, Product Loan, and Moto Loan are offered by Salmon Finance Inc., a licensed financing company regulated by the Securities and Exchange Commission (SEC) under CA No. 1241 and CR No. CS201916698. Salmon Finance, powered by the Salmon app, operates as its registered online lending platform.

Salmon Bank (Rural Bank) Inc., formerly Rural Bank of Sta. Rosa (Laguna), has served Filipino communities since 1963. The Bangko Sentral ng Pilipinas (BSP) regulates it, and the Philippine Deposit Insurance Corporation (PDIC) insures deposits up to PHP 1 million per depositor. Deposits are accepted only within bank premises or through authorized bank channels.

For more information about banking regulations, visit www.bsp.gov.ph.

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